How long until I receive my piece?
There are two steps. Production comes first; shipping only starts once production is complete.
- Production — most pieces are made to order. Your piece is patterned digitally in our London house, then produced by our manufacturing partners. Around six to eight weeks from when you order.
- Shipping — UK 2–4 business days, EU 5–8, rest of world 7–14, via tracked courier. The clock starts the day your piece ships, not the day you order.
Ready-to-ship pieces (labelled on the product page) skip step 1 and dispatch within 48 hours.
Are pieces in stock?
Most pieces are made to order. A small number are ready to ship — these are labelled on the product page and dispatch within 48 hours.
Can I track my order?
Use the made-to-order tracker. It shows the current production stage. Once your piece ships, you receive a carrier tracking link by email.
Sizing
Size guides are on every product page. If you're unsure about your size, contact the studio before ordering — once production starts, sizing changes aren't possible.
Returns and refunds
Made-to-order pieces are not returnable once production starts. Stocked items can be returned within 14 days. Defects are always covered. Full details: refunds & returns.
Shipping
UK 2–4 business days, EU 5–8, rest of world 7–14, via tracked courier. The window is counted from when your piece ships, not when you order. For made-to-order pieces that’s after the six-to-eight-week production window; for ready-to-ship pieces it’s within 48 hours of order. You receive a tracking link by email once your piece ships.
Early access and SMS
The SMS list is the LK house — early access to releases, and the smaller circle. Reply STOP at any time to opt out.
Contact the studio
studio@lohokur.com — replies usually within 24 hours, often from loho directly.